Cancellation Policy

Cancellation Policy

This policy explains the cancellation, amendment and refund rules for services booked through City Tours Turkey, operated by Lux Travel Tours (TURSAB licence no. 17563). By confirming a booking, the guest accepts the conditions shown here and any service-specific terms supplied with the booking.

Scope

The policy applies to tours, activities, packages, accommodation, transfers, flight tickets and third-party services arranged by City Tours Turkey. If a supplier has stricter conditions, those conditions will be disclosed before confirmation and will take priority for that service.

Cancellation by the Guest

Tours and Activities

Cancellation conditions depend on the product and supplier. Unless different conditions are shown on the booking confirmation, written cancellation should be sent as early as possible. Non-refundable tickets, reserved entrances and supplier charges may be deducted from any refund.

Travel Packages

For packages containing several services, the following cancellation charges normally apply:

• More than 30 days before arrival: 10% of the total booking value.

• 29 to 15 days before arrival: 30%.

• 14 to 5 days before arrival: 40%.

• 4 to 2 days before arrival: 50%.

• Less than 48 hours before arrival or no-show: 100%.

Non-refundable supplier costs are added where applicable.

Hotel Reservations

Hotel cancellations follow the property's own rules. Some room types, peak dates and special offers are fully non-refundable. The applicable conditions are provided before booking confirmation.

Flight Tickets

Airline tickets are governed by the fare rules of the issuing airline. Change, cancellation, no-show and service fees may apply. City Tours Turkey cannot refund a ticket when the airline's fare conditions do not permit a refund.

Third-Party Services

Balloon flights, cruises, tickets, shows and similar services may have separate cancellation terms. The supplier's confirmed policy applies and will be shared when relevant.

Changes and Amendments

Requests to change names, dates, services or itinerary details must be made in writing. Changes are subject to availability and may result in fare differences, supplier charges or administrative costs.

Late Arrivals and No-Shows

A guest who arrives late or misses a service without notice may be treated as a no-show. No refund is guaranteed for unused services, missed departures or shortened participation.

Changes to the Itinerary

Operational, weather, safety or local conditions may require changes to the order, timing or content of an itinerary. We will provide a suitable alternative whenever reasonably possible without reducing the overall value of the service.

Cancellation by City Tours Turkey

If City Tours Turkey must cancel a confirmed service, the guest will be offered a comparable alternative, a date change or a refund for the affected service. We are not responsible for indirect costs such as separate flights, visas or personal arrangements unless required by law.

Refund Processing

Approved refunds are returned through the original payment method whenever possible. Processing normally takes 7 to 15 business days after approval, although banks, card providers and suppliers may require additional time.

Travel Insurance

We strongly recommend comprehensive travel insurance covering cancellation, medical emergencies, delays, lost baggage and other unexpected events.

Force Majeure

City Tours Turkey is not liable for failure or delay caused by events beyond reasonable control, including severe weather, natural disasters, strikes, epidemics, government restrictions, transport disruption, security incidents or closure of attractions. Supplier expenses already incurred may remain non-refundable.

Policy Updates

This policy may be updated when legal requirements, supplier rules or operating conditions change. The version in force on the booking date applies unless a later change is more favorable to the guest.

Contact

For cancellations or amendments, contact City Tours Turkey in writing:

Email: info@citytoursturkey.com

Website: www.citytoursturkey.com

Please include the booking reference, lead guest name and requested action.